From the back cover:
Please leave a detailed message
after the tone.
“Hi, it’s Todd returning your
call. My favorite color is red.
I like my eggs scrambled.
I wear a size 10 shoe.
How much more detail
would you like?”
Everybody screws up
communication every single
day. So clean up your act
and make more money!
Banish these communication
bleeps and blunders:
• Wasting 240 hours each year on voice mail
• Abusing Miss Reiser’s eight words
• Spreading the “S” disease
• Forgetting where your listener is coming from
Todd Hunt is a recovering anal retentive
professional who finally learned to lighten up.
Now he’s a nationally recognized author and speaker, who tells funny stories about sales, customer service, leadership, change and communication bleeps and blunders in business.
His other books include Pardon Me, But That’s
a Really Stupid Sign!